Hiring and Training for Success with CiviCRM

Speaker(s): 
Stuart Gaston

CiviCRM is awesome but it is not a solution - it is a tool. Effective people who are capable of using tools and adapting to new systems are the solution. Learning new technology is one of the most challenging tasks non-profit staff can do. Not everyone is "a natural" but you don't need them to be to use CiviCRM effectively. You do, however, need a plan not only to transition to CiviCRM but continue to function with CiviCRM when turnover occurs.

This presentation will cover:

  • Understanding the CiviCRM ecosystem and your place in it
  • Getting going with Civi by developing a training plan
  • Resources discussion: books, classes, videos, support services, webinars and more
  • Identifying roles and building staff workflows
  • Acknowledging "escalation thresholds" when you reach externally for support
  • Hiring well – what to look for
  • Success (and failure) stories
  • Keep on keeping on - expectations of the future
Session Date and Time: 
Thursday, April 24, 2014 -
16:45 to 17:45
Role: 
User
Session type: 
Presentation
Room: 
Tamalpais