In this presentation, we will provide some real-life tales from providing support for CiviCRM for three years to scores of nonprofit clients.
We'll share best practices in creating a streamlined support process, categorize clients, educate on risk areas and other "gotchas". We will provide tips on how to best address common situations, for example, requests to upgrade a heavily customized CiviCRM installation done badly by a third-party, or how to explain to a client that the bug they found is in the CiviCRM core / what their options in this situation are.
This session will be interactive, soliciting stories and advice from other CiviCRM support providers in the audience. It will be helpful to any CiviCRM developer / implementer / user that provides CiviCRM consulting services.
This session is geared towards improving the entire CiviCRM support ecosystem and helping create a community.